Round Rock Living Walls · OnHand Bookings

Privacy and consultation requests

We use your contact details, property address, preferred visit window, and project details to arrange your free consultation. A request is not a confirmed appointment. Terry will contact you to confirm.

Your information

Round Rock Living Walls and authorized OnHand staff can access your request to provide service, support, and security. Supabase stores the data, Vercel hosts this application, and Resend delivers request emails. We do not sell your information or treat your request as permission for marketing.

We save the service and price you reviewed, your project answers, request status, and related messages. Do not include payment details or door codes. We use essential session cookies and limited referral and campaign information. This application has no advertising trackers.

Retention and requests

Booking records are retained for up to 24 months after the last appointment activity. Encrypted backups are retained for up to 30 days. Deletion is handled by the operator; automatic deletion is not active. Provider logs and email records follow their providers’ retention settings. Records needed for a dispute or another documented requirement may be retained longer.

For a copy, correction, deletion, cancellation, or change to your request, email terry@onhand.pro. We verify your identity before changing or deleting records. Cancellation does not automatically delete a record.

Free consultation, separate installation and care quote

The consultation is free. We design and install living walls and offer regular maintenance and upkeep. Installation and care are quoted separately. This form does not book installation, start a maintenance contract, or take payment. There is no consultation cancellation fee.